QUESTIONS?

FAQ

What do I do first?

• TEXT (we do not answer #’s we do not know) to determine if we are a good fit for your dog and if dates/needs align. If we’re a good fit…

  What do I do second?

• Complete the (3) three forms below:

  • Behavior Assessment

  • Vet Release

  • Service Contract Terms & Conditions

• Email the completed forms to hillcountryk9club@gmail.com

  • or mail them to P.O. Box 346, Center Point, TX 78010;

  • or text photos of each page to 512-789-0697;

  • or bring them with you on the day of check-in (include any special needs or behaviors we need to know about). 

• TEXT not email is the best way to communicate with us EXCEPT when you send the forms because it is harder for us to respond to email quickly and sometimes we miss them!

Are my dogs required to be vaccinated?

Dogs must be up to date on Rabies, Distemper & Parvo. Bordatella is optional based on your vet’s recommendation. We do understand there are dogs that cannot be vaccinated due to health or age, so let’s discuss your vet’s recommendation. 

Are my dogs required to be on a flea & tick preventative?

We do not require you to use preventative, but dogs must not have any fleas or ticks.

What do I bring for Boarding?

A leash, food, instructions for how much to feed at each feeding, and a bed. Please note that due to the environment, your dog’s bed will likely get dusty, hairy, and dirty from the stay, so don’t send a super expensive bed! We do not use customer supplied toys or bones for safety reasons. We normally do not feed treats during boarding.

Should I bathe my dog before their stay?

No, unless they are extremely dirty or do not smell good. Expect them to come home dusty and a little dirty – after all they’re playing with other dogs on our acreage. We do not groom or bathe dogs, so if you want to book an appointment with your groomer after a long stay, that will ensure your dog returns home clean!

Will you feed canned food, raw food, or home-made food?

YES just bring it in an ice chest if it needs to be refrigerated (we will put in fridge when you arrive and keep ice chest for leftovers).

What about medications?

Yes we will dispense meds to your dog as long as it does not require needles or anything too difficult.

What does K9 Club do if there is an emergency?

We have a very close relationship with our vet Dr. Benji Alldredge (Alldredge Veterinary Services which I highly recommend!) to determine the best course of action. If after hours or they do not answer our text, we contact the Hill Country Emergency Animal Hospital in Boerne. We also immediately call you to allow you to be involved in decisions.

What are your hours for check-ins and check-outs?

It is always better to have your dog check-in earlier in the day, rather than evening, so they can get acquainted with the place and other dogs that are boarding. If they’ve been here before, this is less of a concern.

Our standard check-in and out hours are listed below:

All check-ins & outs are by pre-arranged appointment only.

• Weekdays: 8 to 8:45am, Noon to 5:30pm

• Saturdays: 8am to Noon

• Sundays: 8:30 to 9:30am

What does a normal Dog Boarding day/night look like?

The dogs do not have to be crated overnight and they have access to a dog door into a small fenced area that allows them to stretch and potty if needed overnight. We take them out at 8 for their morning walk and play and feed them before 9 am. Then, they relax for an hour before playing again. 

We follow a schedule of offleash walks and play times with other dogs for the rest of the day and usually have dinner around 5 pm. After dinner, we take walks outside together or they can relax and hang out, un-crated, in the dog room with access to a doggie door. 

Do you post pictures of dogs during their stay?

Yes, we post on our Facebook page under Hill Country K9 Club videos and pictures. You are always welcome to text or call us for an updated status of how your dog is doing!

What payments do you accept and when is payment due?

We take checks, cash, or Venmo (an app that allows you to use a credit card or pay directly from your bank account). Payment is due at check-out.

Do you require a deposit?

During peak times (4th of July, Christmas to New Year’s, Thanksgiving), we usually require a 50% non-refundable deposit – we will discuss this during your booking. 

How much time do you need in advance to book a reservation?

We are flexible but during peak times (4th of July, Christmas to New Year’s, Thanksgiving), we do need advance reservations because we are usually full. We do have a waiting list.